Terms of Service

Purchase of goods

All items are handmade by me and therefore some divergence from the image on the website is to be expected. The images on the website are for guidance in terms of design and purpose of the baskets only. 

Willow and the other materials I use are natural materials and as such the colour varies even within the same varieties from year to year and depending on many other variables of which I have little control. I may use different varieties of willow from the pictures depending on what I have available.

I enjoy these colour variations and I hope you embrace and enjoy them too.

The dimensions will also vary from those given. Again this is due to the nature of the materials. The thickness and length of the willow varies so the dimensions are not going to be exact. However they will be close to those given.

Unless the item says it is in stock I will be making your item to order. I will try to supply the item to you within a month. However this will depend on factors such as how many orders I have to fulfil, my health and my family’s health. I care for my disabled daughter and have two younger children as well. If you need your item by a certain date please email me to see if I can fulfil your order in time before you order.

Commission’s

I’m happy to take commissions so long as I have the necessary skills to achieve your vision. A commission is an item prepared and designed especially for you. There maybe extra costs for design time particularly if your idea is significantly different to the images shown on my website. All commissions must be paid in full once the design is agreed upon and before I commence work on the item.

Cancellations of orders and commissions and return of goods.

You have the right to cancel an order or return goods within fourteen calendar days of making the order or receipt of goods in the case of stock items. All returns are at your own cost and items must be returned in the same condition they were received and in the same packaging.

Cancellation of commissions isn’t allowed once they’ve been agreed and payment made. Once you are in receipt of the commission no returns are possible unless the item has arrived damaged. Photographic proof of the damage and return at your cost in the original packaging will be required.

You have no right to cancel or return living willow products.

Cancellation of course bookings

If you’re unable to attend a course please let me know as soon as possible. 

If a cancellation is made 28 days before the course runs a full refund will be given.

If a cancellation is made after 28 days a refund will only be given if a replacement student is able to take the place. Otherwise no refund will be given.

In the event that I cancel the course. I will endeavour to give as much notice as possible and a full refund will be given.